Operated by ANSASKIN CARE PRIVATE LIMITED.
Updated 25 October 2026
Need help with an order?
If an order arrives damaged, contains the wrong item or differs from its description, keep the product and packaging and contact us with your order number and checkout email. Explain the issue clearly so the store can review it.
Raising a return request
The store's account workflow accepts requests for eligible delivered orders within 15 days of delivery. Sign in, open My orders, choose the delivered order and select Request return when available. Choose a reason and provide an explanation. If the option is unavailable or you checked out without an account, contact the store for assistance.
A submitted request is sent for review; it is not an automatic approval or a guarantee of a refund. The current request form applies to an order as a whole. Contact support if your question concerns only part of an order.
Keep the product and packaging
Retain the packaging, product details and any relevant evidence of the problem. Follow the return instructions given after your request is reviewed. Contact the store before sending a product back so the correct return route can be confirmed.
Review, refunds and replacements
The store reviews the order, reason and supporting information before confirming the available resolution and any approved refund amount. Refund method and expected processing details should be confirmed with support for your specific case. Payment-provider or bank processing can affect when a credit appears.
Follow up on a request
For an update, contact the store with the order number and the email used for the purchase. Do not submit duplicate requests for an order already under review. Nothing in this policy removes rights available under applicable consumer law.